Where can we help you?
Frequently asked questions
Mackenya is an affiliate platform that showcases top-rated products from AliExpress, specifically curated for the Kenyan market. We focus on offering unbeatable deals on trending electronics, fashion, home items, and more — with support for M-Pesa and local delivery to cities like Nairobi, Mombasa, and Kisumu.
Delivery usually takes less than 3 weeks, depending on the seller and your location. Estimated delivery times are shown on the product pages. Many orders arrive earlier than expected — especially for high-demand items shipping to major cities.
Returns and refunds are handled by the third-party sellers on AliExpress. Most sellers offer a 15–30 day return window and buyer protection policies. macKenya does not directly process returns, but we guide our users on how to initiate return requests through AliExpress if needed.
All products featured on macKenya come from trusted AliExpress sellers. We only list top-rated items from vendors with excellent reviews and high fulfillment ratings to ensure reliability and customer satisfaction.
Because we showcase deals directly from AliExpress sellers, you get wholesale-level prices and access to global discounts. We continuously update the site with trending deals and flash sales that are perfect for smart online shoppers in Kenya.
Shipping and payments are processed by AliExpress and the seller you purchase from. macKenya does not directly handle logistics or transactions — but we ensure all listings link you to verified sellers that accept M-Pesa and deliver reliably to Kenya.
Yes. We prioritize products from well-reviewed sellers with a history of successful deliveries and customer satisfaction. You can also check verified buyer reviews on each product page for extra confidence.
Once you place your order on AliExpress, you'll receive a tracking number. Most shipments to Kenya are trackable via the AliExpress platform or global postal services. You'll also get delivery updates via email or SMS depending on the seller.