Where can we help you?
Managing your account
Payment
Delivery
Problem with the product
Return & refund
Guarantees and assurances
Frequently asked questions
MacKenya is a Kenyan-based e-commerce platform specializing in electronics and refurbished laptops. We operate on a dropshipping model, partnering with renowned companies like GetRePowered, a global leader in electronic recycling, to provide high-quality products at affordable prices while promoting environmental sustainability.
Since our products are shipped from overseas, delivery typically takes 2 to 3 weeks. We appreciate your patience as we ensure your order reaches you in excellent condition.
Due to the nature of our dropshipping model and overseas shipping, we can only support returns for damaged products. If your product arrives damaged, please contact our customer support within 7 days of delivery, and we’ll assist you with the return process.
Our partners, including companies like GetRePowered, list their high-quality, refurbished, and eco-friendly products on MacKenya. By working with global leaders in sustainability, we ensure our customers receive affordable and environmentally responsible options.
MacKenya is committed to helping Kenyan consumers save more by offering competitively priced products and refurbished electronics. Refurbished laptops, for example, are an excellent way to get premium devices at a fraction of the cost while contributing to environmental sustainability.
Absolutely! Refurbished laptops from MacKenya go through rigorous quality checks and come from trusted partners like GetRePowered. These devices are restored to excellent working condition, ensuring you get high performance at a budget-friendly price.
At MacKenya, we believe in sustainable shopping. By promoting refurbished electronics, we reduce e-waste and extend the lifecycle of devices. Our collaboration with recycling and refurbishing companies underscores our commitment to protecting the planet.
Once your order is confirmed - typically within 24 hours, you will receive a tracking number via email or SMS. You can use this number to track your shipment and stay updated on its progress until it’s delivered to your doorstep.